
A single SOP is useful to the people directly involved in that task, but an entire body of SOPs provides high-level context and shows how tasks are related.

Defining the goals that the process will accomplish, and breaking these into individual steps to achieve that goal.Mapping the applicable policy, standards, and practices to an explicit, step-by-step set of actions.Fulfilling policy requirements such as regulatory policies, internal standards, and/or industry best practices.Used correctly, an SOP describes in detail the implementation of a business policy. Anyone, then, can consult a single SOP or a group of related SOPs to determine what steps are needed.
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This removes the reliance on one person to know how to complete a task, or a set of related tasks. IBM defines an SOP simply as “a set of instructions that describes all the relevant steps and activities of a process or procedure.” It’s crucial that organizations know what is needed to complete certain tasks or processes, and an SOP offers that guidance.Īn SOP lays out the tasks and roles needed to achieve a policy outcome. When automating a business process, one of the first things I look for is an SOP. Sharing best practices and real-world examples.Highlighting the benefits of SOPs and SOP libraries.In this article, we’re exploring the basics of SOPs, including: An SOP is also a go-to resource for when questions arise.īusinesses and teams of all types regularly find themselves in need of writing an SOP, or standard operating procedure. How will they learn the process? A standard operating procedure, or SOP, makes it possible for work to continue smoothly in these scenarios. Will their stand-in be able to complete the tasks? A new worker joins the company. They will know their step in the process very well, and everything goes smoothly-until it doesn’t.įor example, an employee leaves for vacation. In many cases, people do not know how the entire process works. I start by gathering information about the process.


I often help customers automate their business processes with Server Automation.
